Training Courses Terms & Conditions

Booking Terms

Cancellations and Refunds

We're unable to offer refunds if you want to cancel your training course unless you cancel your booking by phone within 24 hours of making the original booking. You will receive a refund excluding any Paypal/Stripe or credit card charges or other administrative fees, and an additional cancellation fee per booking will be charged at €20 Refunds will be made to the Paypal account, credit or debit card used to make your booking. This also applies to bookings that have been agreed at short notice with payment to be made on the day, and for which a confirmation email has been sent. You can however transfer your course to another date, if transferred more than 48 hours by phone, please read below for more details.

Exceptional Circumstances

In exceptional circumstances such as a bereavement, we will offer you a transfer onto a later course date with no penalty fees if changed before 48 hours by phone. Under 48 hours you will need to cover the room hire. This decision is made at our sole discretion and will only be considered if the bereavement relates to an immediate family member.

Course Transfers

The following charges will apply if you wish to transfer your booking to a later course date:

The course transfer must be organised more than 48 hours by phone before the scheduled course date. Course transfers under 48 hours will be charged a €40 re-booking fee/or the cost of the room hire.

A €40 re-booking fee will apply If you have purchased your course at a discounted price you will have to pay the full course price.

The choice of course date must be specified at the time of transfer, or the instruction will be considered a cancellation.

The option to transfer a course date can only be used once, after which any additional request will be considered a cancellation. All outstanding payments will remain due, irrespective of the number of working days notice given for the cancellation.

Travel or accommodation expenses cannot reimbursed and refunds will not be offered for cancellations outside our control, including adverse weather conditions, flooding or industrial action.

Course Dates and Venues

Myself and London Therapists reserve the right to alter course dates and venues without liability.
In the event of a cancellation (by myself or London Therapists) where an alternative cannot be provided in respect of that course, a full refund will be offered.
London Therapists cannot reimburse travel or accommodation expenses, and is not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.

Name Changes

Names of students may be changed on payment of a fee of €20 per student, per booking up to the day before the scheduled booking. In addition, if there is a difference between the original fee paid and the current fee available at the time the change is made, the customer will be required to pay any increase fee since the original booking. No refund will be given if the new fee is lower.

Contraindications

We put your safety and comfort first at all times, and as with any treatment there are contraindications to consider which may affect your participation in a class or whether it is appropriate for you to attend. Please let us know at the time of booking if you have a medical condition, are receiving any form of medical treatment, or are taking medicines for any ongoing condition from your GP or any other medical practitioner for any reason. If you have any concerns we are happy to cover these before the course.

Late Arrivals

You are accepted onto a course on the understanding that you attend on the date and at the time specified in your confirmation email. Classes will commence promptly at the time stated, irrespective of whether all students are present, and are not delayed for late-comers. Tutors are not responsible for repeating notes or stages missed, and can refuse to admit you at their discretion. If you arrive later than 30 minutes after the time specified in your confirmation email your course may have to be postponed to a later date, which will incur a £40 re-booking fee.

Diplomas

Paying for and/or attending a course does not guarantee the awarding of a diploma or certificate. Diplomas are gained by the successful fulfilment of the criteria set out by Sarah Lane Therapies and its accrediting bodies, and the awarding of diplomas is at the discretion of the tutor. In the case of a dispute the decision of the Principal is final. Should you lose your original diploma a replacement can be issued, at our discretion, as long as you can confirm the date(s) you attended your course. A fee of £15 per diploma (exc P&P) is payable.

Other Terms

1. The use of camcorders, mobile phone cameras and audio equipment during a class is not permitted.

2. All courses, fees and discounts are subject to change without prior notice.

3. Students unable to understand or speak English will not be permitted to attend courses without the assistance of a suitably qualified interpreter. The student is responsible for this expense, and private tuition only is available in this circumstance.

4. These conditions form the main part of the contract between London Therapists and/or Sarah Lane Therapies and the Student. Only the Principal shall be authorised to alter or waive any of the aforementioned terms and conditions.

5. Students can expect a response to email and telephone enquiries within a maximum of 48 hours.

Disciplinary

If any student behaves improperly on the tutor's premises, either before or during an assessment, or damages or removes any equipment belonging to the tutor, they will be asked to leave immediately and no refund of fees will be given.

Privacy Policy Information

Sarah Lane Therapies will not sell, trade or rent your personal information to others unless you have given us your permission. Personal information is provided by you when you book a course or fill in one of our online forms. We keep the personal information of our students private. When you send us feedback about our courses we will always ask if we can show it on our site, and only do so if you agree. Information can also be obtained through analysis of server logs and through the use of "cookies" placed on user machines. A cookie is a piece of software that a Web server can store on a PC to identify the user should they visit the website again. While not all of the information that we collect from users is personally identifiable, it may be associated with personally identifiable information that users provide us through our website. Personal information provided by you is retained as long as the purpose for which the data was collected continues. It is then archived or destroyed unless its retention is required to satisfy audit, legal, regulatory or accounting requirements or to protect London Therapists interests.

Security

As required by the Data Protection Act 1998, we follow strict security procedures and take appropriate measures to ensure that the information about you is not damaged or destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. This means that we may require you to co-operate with our security checks before we can disclose information to you.

Acceptance

You agree that personal information collected by Sarah Lane Therapies on this website may be used and disclosed for such purposes and to such third parties in accordance with Sarah Lane Therapies Privacy Statement. By submitting you personal information you agree that you have read, understood and accept Sarah Lane Therapies Privacy Statement. You also consent to the use, transfer and disclosure of the information referred to throughout this Privacy Policy.

Yoga for Massage Therapists

I have decided to make a short yoga YouTube video for all my new students to help prevent wrist strain and discomfort while also gently stretching the back and shoulders, please check it out.

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