Treatment Appointment/Cancellation Policy

We do everything we can to provide the best possible service to all our clients. We would love to have time to help as many as we can, but unfortunately we can only work so many hours aday, like everyone else! When a client fails to make their appointment, or cancels at the last minute, that time slot is wasted and another client can´t get their appointment that they might desperately need. (Potentially uncomfortable pain or back problem).  Given this fact, we require a twenty-four hour cancellation notice. (via telephone 07593 590 888). If a client cancels without sufficient notice, we request that fifty percent of the previously agreed treatment or the class cost is paid regardless. We charge full price for a "no show" or no call. This fee must be paid before further appointments can be made. Gift certificates or prepaid treatments will be lost by failing to make your appointment or cancel without sufficient notice. 

Health Issues
If there are any health issues present at the time of your scheduled treatment or class, that might make the massage a bad idea, including fever/cold/flu/sickness, please contact us BEFORE attending a class or arriving for your massage appointment.

Late Arrivals
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the "full" session. 

Of course we understand that life is complicated. In the event of reasonable unexpected life events, or illness, we will waive this policy. This is at the discretion of the scheduled therapist. Please call, we want to work with you. This policy is only in place to encourage common courtesy.